Terms and Conditions

Welcome to Dormella, your trusted destination for premium mattresses, beds, and sleep accessories in the UAE. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing any orders.

1. Legal Jurisdiction

This website is operated under the laws and regulations of the United Arab Emirates (UAE).
Any disputes or claims arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in the UAE.

The UAE is our country of domicile, and we operate in full compliance with UAE e-commerce and consumer protection laws.

2. Eligibility and Age Restrictions

By using this website, you confirm that you are 18 years of age or older.
Minors under 18 are strictly prohibited from registering, purchasing, or engaging in any financial transactions via this platform.

3. Product Information and Availability

We strive to provide accurate and up-to-date information about our products, including specifications, pricing, availability, and images. However, we reserve the right to correct any errors or update details without prior notice.

Availability of products is subject to change and may vary depending on stock levels.

4. Pricing and Payment

All prices are listed in AED (United Arab Emirates Dirhams) and are inclusive of applicable taxes unless stated otherwise.

We accept payments through secure payment gateways using major credit and debit cards. By confirming your purchase, you authorize us (or our payment processor) to charge your selected payment method.

[Company Name] does not store or have access to your full credit/debit card details.

5. Order Confirmation and Cancellation

Once your order is placed, you will receive an email confirmation with the order details.

We reserve the right to cancel any order due to stock issues, pricing errors, or payment verification failure. In such cases, you will be notified, and any payment made will be fully refunded.

Customers may request to cancel or modify their order within 24 hours of placing it, provided it has not yet been processed or shipped.

6. Shipping and Delivery

We offer delivery services across the UAE. Delivery charges, timelines, and terms vary based on location and order size.

  • Delivery will be rescheduled once at no extra cost if the recipient is unavailable.
  • A valid address and active contact number must be provided to avoid delivery delays.
  • Additional charges may apply for deliveries to remote or Western Region areas.

7. Returns and Refunds

Please refer to our full [Return & Refund Policy] for eligibility criteria, timelines, and procedures.

Returns are accepted for eligible items within the specified trial period, provided the product is unused, undamaged, and returned in its original condition.

Refunds, where applicable, will be processed to the original payment method within 7–10 business days after approval.

8. Warranties

Selected products are covered under a limited warranty against manufacturing defects. Warranty terms vary by product and are detailed on individual product pages or via our [Warranty Policy].

Warranty claims must be supported with proof of purchase and evidence of the defect.

9. Intellectual Property

All content, trademarks, logos, product names, images, and designs on this website are the property of [Company Name] and are protected by UAE intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

10. Limitation of Liability

While we do our best to ensure accuracy and service quality, [Company Name] shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

11. Privacy and Data Protection

All user information is handled in accordance with our Privacy Policy. By using this site, you consent to the collection and use of your data as outlined therein.

We employ industry-standard encryption and data protection protocols to ensure secure transactions.

12. Modifications to Terms

[Company Name] reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting. Continued use of the website after updates constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

�� Email: info@dormella.store
�� Phone: +971 [your-number]