Terms of service

Last updated: October 24, 2026

We accept eligible return requests within 30 days of delivery.

Return eligibility

For change-of-mind returns, items must be unused, complete and in their original packaging. DIY kits must remain unassembled, with their adhesive backing and protective films intact.

Please provide your order number or another proof of purchase.

These conditions do not limit your rights if an item arrives damaged, defective, incomplete or different from its description.

Requesting a return

Email [SUPPORT EMAIL] with your order number, the items you want to return and the reason for your request. Please contact us before sending anything so we can provide the correct return instructions.

Our return address is:

[CONFIRMED RETURN ADDRESS]

Do not send returns to the address printed on the shipping parcel unless we confirm that it is the correct return address.

Return shipping and fees

For change-of-mind returns, you pay the return shipping cost. We do not charge a restocking fee.

If we sent an incorrect, damaged or defective item, we will arrange an appropriate remedy and cover any necessary return shipping costs. Please contact us before purchasing return postage.

Damaged, incorrect or incomplete orders

Contact [SUPPORT EMAIL] as soon as you notice a problem. Include your order number and, where possible, clear photos of the item, packaging and affected components.

We will review the issue and arrange a replacement, refund or another remedy consistent with your applicable consumer rights.

Refunds

We will notify you after inspecting your return. We will process approved refunds to your original payment method within 10 business days of receiving the returned